Online purchases require flexibility and support. We understand that and wish to create a satisfying and enjoyable shopping experience for you. The return and cancellation policies below were written to accommodate customer's needs.
1.30-DAY RETURN POLICY
All returned items must be in brand-new condition.Requests to return items due to quality issues, damage during shipping, color/style/size error must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
You should contact us within 30 days(from the date that the item is received) if you want to return the item back to us. You can email us to claim your return. A reply with the resolution is offered within 24 hours.
2.Damaged or mis-shipped items
You are eligible for a full refund for damaged or mis-shipped items or you can choose to exchange your item. You just need to provide the proof of the problem to our Customer Service. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
We understand that our customers sometimes need the flexibility to cancel orders for a variety of reasons. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.
Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
Orders canceled within 48 hours after payment will be eligible for a 70% refund.
Orders canceled within 72 hours after payment will be eligible for a 50% refund.
72 hours after payment, the order can NOT be canceled. We can only refund the shipping cost. For in-stock orders, you can cancel the order any time before shipping.
How to cancel an order that hasn't been paid?
Orders will be automatically cancelled without payment within 7 days.